Reasons why customers do not buy your product

Reasons why customers do not buy your product

What happens when you have all the sales tools, trainings, product, marketing, etc. But, you are not selling.
Understand and focus on the customer’s needs, when you meet or call them take the time to understand the problem they are experiencing. Ask how you can help them, many times they will tell you how to solve their problem, just tailor your answer to their situation, they want a quick solution but they want you to take their feedback into account.

Build a good relationship and you will be successful.
Customers close business more easily when they like the person. Build a relationship of loyalty, so they don’t feel that you only care about the sale, even if that is the purpose.
Ask about their daily activities, focus on how you can help with your product. Listening and having an answer shows the preparation you have and that they can take you into account to solve their needs.

Why don’t customers buy my product?
Customers come back because of a good product or excellent customer service. Sales rarely close on their own, that is, a person searches for us on the internet, reads our information and hires us, in most cases a customer service or sales agent has to be involved to close the deal. But, what happens when you have the tools and you still don’t make the sale?

Hidden costs or extra charges
No one likes to receive last minute surprises that increase the cost of the service or product, especially in promotional products where the customer’s intention is to spend less. If you have shipping charges, performance fees or other charges, they should be disclosed with the total price.

Complicated Web site
When a customer knows your product, one of his referent searches will be your website. Do not waste the moment to sell, that first impression is the most important thing, a simple page and with the information at hand is more successful than one where it is complicated to get to what interests him.

Price over value
If your only difference to your competition is the low price, you can be sure that tomorrow they will lower their costs and you will have problems. The value of your service should not only be how much you charge your customers, the product must be at the necessary level, you must have an excellent customer service and clear information, make the customer feel that when they hire your product they will have your necessary support.
Take the time to demonstrate the value of your product, the difference you have with your competition and how much you will help them compared to others.
If you lose some sales closings do not despair, there are many potential customers waiting for your product. When they arrive make them feel that they need to hire you.

 

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