BPO Solutions
Apex Call Centers offers a comprehensive suite of BPO solutions to accommodate all business’ back-office support. Its client list has been expanding.
Customer Support
Outsourcing customer service and
technical support helps you focus on what you do best: Growing your
company fast.
Technical Support
We’ll help you automate responses to standard technical issues and improve agent efficiency so you can scale your technical support services.
Who We Are
Apex is a company dedicated to telephone services, established in Rosarito, Baja California for 4 years, thanks to its first-rate infrastructure it has achieved sustained growth, serving world-class companies, Apex has a combination of technology and organizational structure that distinguish it from its competitors, which allows us to deliver results that are difficult to beat.
Business Process Outsourcing
A comprehensive suite of BPO solutions to accommodate all business’ back-office support.
What Our Clients Say About Us
We found Apex Call Centers online and did not know a whole lot about them. We spoke with a representative who went over their services, we hired them its been about 5 months and our business has grown. The prices are a bit high but so is the quality of their work. They also will credit you if they make a mistake they honor their policy which is nice to know they are honest.
It has been a pleasure doing business with Apex Call Centers. Their staff are ethical and understand our industry and care about our needs. They have given us valuable advice on how to achieve our goals. Apex Call Centers is our dedicated outsourcing provider because they ensure only the highest quality work. Thank you Apex!
Great management for customer service centers and organizations. We like the ability they have to see and manage calls and messages amongst our team to ensure al calls are being returned/ answered effectively and efficiently.
Latest News
Read marketing, sales and customer support content.
7 Consejos Para Una Mejor Asistencia Técnica
1. Piense antes de subcontratar El servicio de asistencia técnica le ofrece una gran oportunidad de influir en la experiencia general del usuario de su producto. Pero debe asegurarse de que su equipo de asistencia técnica conoce el producto a la perfección. Por ello, debe pensar cuidadosamente antes de subcontratar la gestión de su soporte […]
Apex Call Centers Obtiene Certificación ISO 9001:2015
En Apex despedimos este 2021 logrando la certificación ISO 9001:2015 Pero… ¿Qué es ISO 9001:2015? Esta es una norma internacional que determina los requisitos para un Sistema de Gestión de Calidad en los productos y servicios de una organización. Y… ¿Cómo beneficia esto a nuestros clientes? Obteniendo esta certificación, APEX CALL CENTERS asegura la […]
Optimización del centro de llamadas: 5 métodos para mejorar su funcionamiento
1. Utiliza las métricas y actúa en función de ellas. Con las últimas tecnologías para centros de llamadas, identificar y medir los indicadores clave de rendimiento (KPI) es muy fácil. Utilice datos históricos, análisis y métricas del centro de llamadas para medir el rendimiento de sus agentes y del centro de llamadas en general. Evalúe […]