Soporte Técnico

BEST TECH SUPPORT CALL CENTER IN MEXICO FOR LOWERING YOUR COSTS AND INCREASING EFFICIENCY:

We’ll help you automate responses to standard technical issues and improve agent efficiency so you can scale your technical support services. Give your customers quick and easy resolutions across channels. They get access to a highly experienced, skilled team for managing more complex problems that need higher-level support. Our bilingual call center is the top tech support call center in Mexico with professional technical support agents who stretch every metric. We go beyond KPIs to diagnose and resolve your customers’ technology and software issues the first time, every time. It keeps costs down, aids in customer retention and optimizes the CX.

We recruit and hire top talents, so knowledgeable specialists will be assisting your B2B and B2C customers with tech support issues as they arise. Our proven recruiting and retention processes mean we can cost-effectively and quickly scale to manage new product releases or seasonal fluctuations. Our complete outsourcing services teams receive dedicated operations management, training and quality assurance staff. The added value gets transferred to your customers with shorter wait times and exemplary quality service.

OMNI-CHANNEL, 24 / 7 /365 GLOBAL SUPPORT SOLUTIONS:

We tailor our solutions to your company’s fundamental needs. Apex Call Centers offers voice, live messenger, omni-channel, onshore, nearshore, offshore, inbound tech support and customer service outsourcing services. Your valued customers want answers anytime, anywhere. We provide follow-the-sun global support in more than 25 languages 24x7x365.

Apex Call Centers outsourcing services include B2B and B2C tech support across your complete customer lifecycle. It includes product info, activations, installs, repairs, account management and warranty, remote, dispatch and field support. We troubleshoot and fix tier 1-3 issues for electronics, mobile devices, computers, SaaS products and custom software.

Podemos ayudarle a elegir la tecnología adecuada para apoyar sus procesos, necesidades y presupuesto. Ofrecemos soporte técnico para aplicaciones personalizadas o para las principales plataformas, como ServiceNow y Salesforce. Haremos que sus procesos de soporte técnico sean fluidos. Un gran equipo ayudado por la mejor tecnología es una fuerza imparable. Aprovecharemos los valiosos conocimientos adquiridos en cada interacción con sus clientes para detectar lagunas en la cobertura, predecir problemas antes de que se produzcan y mejorar continuamente los procesos.

EMPRESA DE EXTERNALIZACIÓN DE SOPORTE TÉCNICO CON EXPERIENCIA:

Apex Call Centers delivers award-winning bilingual technical support services across a wide range of industries:

  • Telecomunicaciones
    Medical
  • Electrónica de consumo
  • Venta al por menor
  • Hospitalidad
  • Servicios financieros
  • Seguros
  • Tecnología B2B

As one of the best tech support call centers in Mexico, We offer consistent processes globally in state-of-the-art contact centers across U.S., Canada, Romania, Chile, India, Israel and South Africa. We pioneered remote PC takeover and diagnostics, and are experts at owning the support process from start to finish. This includes all tiers of issue resolution from simple tech questions to deep specialized product expertise. We apply innovative technologies and automation to ensure our agents have everything they need to best serve your customers.

Our clients include three of the world’s leading PC makers, three of the world’s leading telecommunications companies, a Fortune 500 insurance company and a multibillion-dollar identity and access management company. These partners leverage our expertise as a trusted technical support resource. Combined with high-quality customer care, we keep their customers happy, so they’ll buy more, use more, talk positively about their brands and help their businesses grow.

¿NECESITA SERVICIOS Y SOPORTE INFORMÁTICO GESTIONADOS?

Busca externalizar la gestión de los servicios informáticos y el soporte de TI. Le daremos soporte a su:

  • Servidores
  • Storage
  • Redes
  • Correo electrónico
  • Aplicaciones
  • Proyectos informáticos
  • Microsoft Office 365

Lea sobre nuestros servicios de TI gestionados.

Tecnología sin límites

Ayudamos a los clientes a seleccionar y optimizar los mejores sistemas de tickets y herramientas de gestión del conocimiento para el soporte técnico.

KPIs / Métricas

La satisfacción del cliente supera el 85% | Resolución de la primera llamada 80%+ | Velocidad media de respuesta 80% en 60 s | Abandono de llamadas -5%

Languages

Including: English, Spanish, French.

Soporte sin canales

Contact centers in U.S., Mexico and Philippines provide support across phone, text, chat, email, social and web

Certificaciones

Soc 2 Tipo 2, cumple con PCI, ISO 9001:2015, administrador de sistemas certificado por ServiceNow®, certificado COPC

Análisis predictivo

Utilizando los datos, le ayudaremos a predecir y resolver los problemas antes de que surjan

Resolución del problema

Identificar y diagnosticar los problemas de soporte de hardware, software, aplicaciones móviles y web, restaurantes (QSR) y puntos de venta con escalado, envío y resolución.

AR para el apoyo de los servicios de campo

Ahorre tiempo y costes de asistencia in situ permitiendo a sus equipos de servicios de campo acceder a técnicos altamente cualificados con la ayuda de la realidad aumentada (AR)

Híbrido de IA y humano

Los chatbots y los asistentes virtuales se encargan de las cosas sencillas para que los agentes humanos puedan centrarse en las tareas complejas que requieren resolución de problemas y empatía

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