Technical Support

BEST TECH SUPPORT FOR LOWERING YOUR COSTS AND INCREASING EFFICIENCY:

We’ll help you automate responses to standard technical issues and improve agent efficiency so you can scale your technical support services. Give your customers quick and easy resolutions across channels. They get access to a highly experienced, skilled team for managing more complex problems that need higher-level support. Our Bilingual Call Centers technical support agents stretch every metric. We go beyond KPIs to diagnose and resolve your customers’ technology and software issues the first time, every time. This keeps costs down, aids in customer retention and optimizes the CX.

We recruit and hire top talent so knowledgeable specialists will be assisting your B2B and B2C customers with tech support issues as they arise. Our proven recruiting and retention processes mean we can cost-effectively and quickly scale to better manage new product releases or seasonal fluctuations. Our complete outsourcing services teams receive dedicated operations management, training and quality assurance staff. The added value gets transferred to your customers with shorter wait times and exemplary quality service.

OMNI-CHANNEL, 24 / 7 /365 GLOBAL SUPPORT SOLUTIONS:

We tailor our solutions to your company’s fundamental needs. Apex Call Centers offers voice, live messenger, omni-channel, onshore, nearshore, offshore, inbound tech support and customer service outsourcing services. Your valued customers want answers anytime, anywhere. We provide follow-the-sun global support in more than 25 languages 24x7x365.

Apex Call Centers outsourcing services include B2B and B2C tech support across your complete customer lifecycle. This includes product info, activations, installs, repairs, account management and warranty, remote, dispatch and field support. We troubleshoot and fix tier 1-3 issues for electronics, mobile devices, computers, SaaS products and custom software.

We can help you choose the right technology to support your processes, needs and budget. We offer technical support for custom applications or major platforms, such as ServiceNow and Salesforce. We’ll make your technical support processes seamless. A great team aided by the best technology is an unstoppable force. We’ll take valuable knowledge gained from every interaction with your customers to detect gaps in coverage, predict problems before they occur and continuously improve processes.

EXPERIENCED TECH SUPPORT OUTSOURCING COMPANY:

Apex Call Centers delivers award-winning bilingual technical support services across a wide range of industries:

  • Telecommunications
    Medical
  • Consumer electronics
  • Retail
  • Hospitality
  • Financial Services
  • Insurance
  • B2B technology

We offer consistent processes globally in state-of-the-art contact centers across U.S., Canada, Romania, Chile, India, Israel and South Africa. We pioneered remote PC takeover and diagnostics, and are experts at owning the support process from start to finish. This includes all tiers of issue resolution from simple tech questions to deep specialized product expertise. We apply innovative technologies and automation to ensure our agents have everything they need to best serve your customers.

Our clients include three of the world’s leading PC makers, three of the world’s leading telecommunications companies, a Fortune 500 insurance company and a multibillion-dollar identity and access management company. These partners leverage our expertise as a trusted technical support resource. Combined with high-quality customer care, we keep their customers happy, so they’ll buy more, use more, talk positively about their brands and help their businesses grow.

NEED MANAGED IT SERVICES AND SUPPORT?

Looking to outsource management of IT services and IT support. We will support your:

  • Servers
  • Storage
  • Networks
  • Email
  • Applications
  • IT projects
  • Microsoft Office 365

Read about our Managed IT services.

Limitless Technology

We help clients select and optimize the best ticketing systems and knowledge management tools for technical support.

KPIs / Metrics

Customer satisfaction exceeds 85% | First call resolution 80%+ | Avg. speed to answer 80% in 60 secs | Call abandonment -5%

Languages

Including: English, Spanish, French.

Channel-less Support

Contact centers in U.S., Mexico and Philippines provide support across phone, text, chat, email, social and web

Certifications

Soc 2 Type 2, PCI compliant, ISO 9001:2015, ServiceNow® Certified System Administrator, COPC certified

Predictive Analytics

Using data, we’ll help you predict and resolve issues before they come up

Issue Resolution

Identify and diagnose hardware, software, mobile and web app, restaurant (QSR) and POS support issues with escalation, dispatch and resolution.

AR for Field Services Support

Save time and costs for onsite support by enabling your field services teams with access to highly trained technicians aided by augmented reality (AR)

AI & Human Hybrid

Chatbots and virtual assistants take care of the simple stuff so human agents can focus on complex tasks that require problem-solving and empathy

EN